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Question |
Correct |
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1
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What does the term "concierge" mean?
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B — An employee assisting guests with services and information
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2
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In a cross-cultural setting, it is best to avoid:
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C — Asking guests about their cultural background
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3
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She is a seasoned traveller and has visited over 20 countries." What does "seasoned" mean in this context?
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A — Experienced and knowledgeable
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4
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What does the term "sojourn" mean in the context of travel?
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A — A short stay or visit
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5
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What is the correct way to address an unfamiliar international customer?
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B — Use their title and last name, such as Mr. or Mrs. Smith.
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6
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Which phrase is polite to use when offering a menu to an international customer?
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C — Would you like to peruse our menu?
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7
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"Excuse me, where is the powder room?" - What does "powder room" mean in English?
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B — A toilet for women
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8
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In a conflict situation, what should you do if emotions start to escalate?
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A — Engage in personal attacks to win the argument.
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9
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What phrase demonstrates a more sophisticated approach to upselling in the hospitality industry?
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A — Allow me to recommend some enhancements.
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10
|
What is the meaning of the term "souvenir"?
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C — A gift or memento to remember a place
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