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Question |
Correct |
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1
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Which of the following customer objections can be effectively countered using the "Feel-Felt-Found" technique? This question is required.
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B — I'm not sure if this suits my needs.
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2
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Which sentence provides clear and concise product information?
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A — Customers are raving about how amazing this product is!
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3
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Which statement demonstrates the use of a presumptive close technique?
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C — Should I process your order now or would you prefer to think it over?
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4
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Which statement demonstrates active listening?
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A — I understand your concerns about our products features.
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5
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Which type of objection requires a consultative salesperson to focus on the overall value and return on investment of the product?
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C — Price objection
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6
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Which sentence uses proper grammar and language for discussing product benefits?
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B — Our product is excellent and a must-buy.
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7
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How should you handle a situation where you don't know the answer to a customer's question?
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A — Politely admit that you are unsure but offer to find the information.
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8
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When should you offer additional product information to a customer?
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C — During the conversation when relevant to their needs.
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9
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What should be the tone of a follow-up email after a sales call?
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B — Professional and courteous language.
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10
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What should you avoid during a sales call?
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A — Using industry-specific jargon without explanation.
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